The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great course.

With our Soft Skills You Need - Part 1 course, participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career.

Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.

Course Outline

Module One: Getting Started

Module Two: What are Soft Skills?
▪ Definition of Soft Skills
▪ Empathy and the Emotional Intelligence Quotient
▪ Professionalism
▪ Learned vs. Inborn Traits
▪ Case Study
▪ Review Questions

Module Three: Soft Skill 1: Communication
▪ Ways We Communicate
▪ Improving Non-Verbal Communication
▪ Listening
▪ Openness and Honesty
▪ Case Study
▪ Review Questions

Module Four: Soft Skill 2: Teamwork
▪ Identifying Capabilities
▪ Get Into Your Role
▪ Learn the Whole Process
▪ The Power of Flow
▪ Case Study
▪ Review Questions

Module Five: Soft Skill 3: Problem Solving
▪ Define the Problem
▪ Generate Alternative Solutions
▪ Evaluate the Plans
▪ Implementation and Re-evaluation
▪ Case Study
▪ Review Questions

Module Six: Soft Skill 4: Time Management
▪ The Art of Scheduling
▪ Prioritizing
▪ Managing Distractions
▪ The Multitasking Myth
▪ Case Study
▪ Review Questions

Module Seven: Soft Skills: Attitude and Work Ethic
▪ What Are You Working For?
▪ Caring for Others vs. Self
▪ Building Trust
▪ Work Is Its Own Reward
▪ Case Study
▪ Review Questions

Module Eight: Soft Skill: Adaptability/Flexibility
▪ Getting over the Good Old Days Syndrome
▪ Changing to Manage Process
▪ Changing to Manage People
▪ Showing You"re Worth Your Weight in Adaptability
▪ Case Study
▪ Review Questions

Module Nine: Soft Skill: Self-Confidence
▪ Confident Traits
▪ Self-Questionnaire
▪ Surefire Confidence Building Tactics
▪ Build Up Others
▪ Case Study
▪ Review Questions

Module Ten: Soft Skill: Ability to Learn From Criticism
▪ Wow, You Mean I"m Not Perfect?
▪ Listen With An Open Mind
▪ Analyze and Learn
▪ Clear the Air and Don"t Hold Any Grudges
▪ Case Study
▪ Review Questions

Module Eleven: Soft Skill: Networking
▪ Redefining Need
▪ Identifying Others" Interests
▪ Reaching Out
▪ When to Back Off
▪ Case Study
▪ Review Questions