A number of studies identify the key skills that workers need to be successful in the workplace. Eight of the most commonly identified skills are: Being a Productive Team Member, Flexibility, Problem Solving, Resourcefulness, Giving and Receiving Feedback, Self-Confidence, Creative Thinking and Emotional Intelligence. These skills can be enhanced through training.

Sessions in this course give students the grounding they need in a range of skills that have been identified as being vital to workplace success.

Course Topics:

Session One: Course Overview

Session Two: Being a Team Player

• Team Member Roles and Responsibilities

Session Three: Flexibility

• Change Exercise
• Change Tolerance

Session Four: Problem Solving

• What is a Problem?
• Eight Essentials to Defining a Problem

Session Five: Resourcefulness

• Self-Fulfilling Prophecy
• Characteristics of Resourcefulness

Session Six: Feedback

• Giving and Receiving Feedback

Session Seven: Self-Confidence

• What does Self-Confidence Look Like?
• Building Self-Confidence

Session Eight: Creative Thinking

• Methods for Creative Thinking
• Other Methods
• Creative Thinking Exercise

Session Nine: Emotional Intelligence

• History of Social and Emotional Intelligence
• Defining Social and Emotional Intelligence
• Recommended Reading List
• Personal Action Plan