Learners will be able to use Outlook to enhance professional correspondence, create calendars, and schedule appointments. Participants will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations including sending email for marketing campaigns, planning staff meetings, and assigning action items from those meetings.

Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.

Course Outline

Module One: Getting Started

• Workshop Objectives

Module Two: Communicate with Email

• Start Communicating with Email               
• Set Up Email Account
• Preview Messages
• Read Messages
• Preview Attachments
• Forward and Reply to Messages
• Process Messages
• Delete Messages
• Mark a Message as Read or Unread
• Flag Received Messages
• Sort Messages
• Print a Message
• Save Message Attachments
• Create Messages
• Create a Message
• Address a Message
• Add or Remove Message Attachments
• Send Message
• Recall a Message
• Format and Check Messages
• Format Text
• Apply Styles
• Apply a New Theme
• Insert Pictures
• Insert Hyperlinks
• Use Spell Check
• Module Two: Review Questions

Module Three: Manage Messages

• Use Advanced Message Options
• Flag Outgoing Messages for Follow Up, Importance and Sensitivity
• Request a Delivery or Read Receipt
• Add Voting Options
• Redirect Replies               
• Organize Messages
• Sort Messages by Conversation
• Ignore Messages
• Work with Folders
• Move Messages Between/To Folders
• Apply Categories
• Use Signatures and Stationary
• Create, Assign and Modify Signatures
• Add a Signature to Specific Messages
• Set Fonts for New Messages and Responses
• Create and Use Quick Parts
• Automate Replies and Organization
• Create Automatic Replies
• Create and Manage Rules
• Automate Repetitive Tasks Using Quick Steps
• Configure Junk Email and Clutter Settings
• Clean Up and Archive Messages
• Clean Up a Folder
• Use Mailbox Cleanup
• Set AutoArchive Folder
• AutoArchive Items
• Module Three: Review Questions

Module Four: Manage Schedules

• Create and Manage a Calendar
• Adjust Calendar View
• Set Calendar Work Times and Time Zone
• Create Calendar Items
• Create Calendar Items
• Create Recurring Calendar Items
• Create Calendar Items from Messages
• Respond to Invitations
• Manage Calendar Items
• Update Calendar Items
• Manage Reminders
• Forward Calendar Items
• Work with and Share Multiple Calendars
• Create a Blank Calendar
• Add an Internet Calendar
• Manage and Display Multiple Calendars
• Share a Calendar in an Email
• Delete a Calendar
• Create and Manage Tasks and Notes
• Create a Task
• Change Task Views
• Manage Tasks
• Create and Manage Notes
• Module Four: Review Questions

Module Five: Manage Contacts and Groups

• Create and Manage Contacts
• Create a New Contact
• Import Contacts
• Edit Contacts
• Forward Contacts
• Create and Manage Address Books
• Create and Manage Contact Groups
• Create a New Contact Group
• Manage Contact Group Members
• Send an Email or Meeting Invitation to a Contact Group
• Manage Calendar Groups and Meeting Schedules
• Manage Calendar Groups
• Use Scheduling Assistant to Set Up Meetings
• Cancel Meetings
• Module Five: Review Questions

Module Six: Manage the Outlook Environment

• Customize Settings
• Customize Replies to Messages
• Customize the Navigation Pane
• Perform Search Operations in Outlook
• Create a Search Folder
• Perform an Instant Search
• Perform an Advanced Find
• Work with Multiple Accounts
• Add an Account
• Change the Default Email Account
• Change From When Sending Mail
• Print and Save Information
• Print Calendar, Contact, or Task Information
• Save Message in Alternate Formats
• Export Messages to a Data File
• Module Six: Review Questions

Module Seven: Wrapping Up

• Words from the Wise