In the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook the importance of personal contact. You never know when or where you will meet your next customer, and it is important to make a good impression. Everyone who is interested in sales must be confident in the art of in-person sales.

With our In-Person Sales workshop, your participants will discover the specifics of what it means to become an effective salesperson, and steps to success. They will learn how to connect with customers and move them through the sales process.

Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.

Course Outline

Module One: Getting Started

Module Two: In-Person Sales

• Definition
• Benefits / Cost
• Effectiveness
• Case Study
• Review Questions

Module Three: Examples of In-Person Sales

• Sales Call
• Retail
• FaceTime / Meetings
• Case Study
• Review Questions

Module Four: Sales Funnel

• Generate Leads
• Nurture Leads
• Acquire & Expand Customer Base
• Case Study
• Review Questions

Module Five: Prepare

• Effective Methods to Generate Leads
• Know Your Customer
• Practice Sales Conversation
• Set Goals
• Case Study
• Review Questions

Module Six: Presentation

• Determine Venue
• Stay on Point
• Tie the Information to Customer Values
• Refer to Past Conversations
• Case Study
• Review Questions

Module Seven: Engage

• Emotional Intelligence & Allow Evaluation
• Overcome Objections
• Incentives
• Case Study
• Review Questions

Module Eight: Commitment

• A Verbal “Yes” & Maintain Connection
• Remind Customer of Value
• Call to Action
• Case Study
• Review Questions

Module Nine: Sale

• It Isn’t Over Till It’s Over
• Make the Process Easy
• Close with Exceptional Service
• Thank and Reward
• Case Study
• Review Questions

Module Ten: Loyalty

• Continuity Programs
• Special Rewards
• Handwritten Cards
• Case Study
• Review Questions

Module Eleven: Expand

• Word of Mouth
• Networking
• Clubs
• Case Study
• Review Questions