Bad bosses. Almost everyone has had at least one in their working career. You do not want to be the bad boss in your work environment, the one who causes good employees to cringe when you enter the room. Or worse yet, you do not want to be the one who causes good people to leave the company. You want to be the type of manager that employees are willing to go the extra mile for.

You want to nurture and inspire your team, giving them the confidence to do their jobs well. You want to provide guidance and motivation, while showing integrity and modelling the behaviors you want to see in your team. You want to be more than a boss, you want to be a leader. This course will arm you with the tips and general information you need to enhance your skills and transform from a boss to a great leader.

After you complete this course, you will be able to:

• Know the differences between good and bad bosses
• Understand how those who hold management positions can develop into good leaders
• Recognize characteristics of good leaders
• Know the elements of leading by example
• Comprehend how to use common sense in workplace dealings
• Know why it is important to use clear communication techniques
• Understand the importance of providing effective feedback
• Understand how to apply emotional intelligence to your dealings with others

Course Topics:

Session One: Course Overview

• Learning Objectives 

Session Two: Good Boss versus Bad Boss

• Bad Bosses, Part One
• Bad Bosses, Part Two
• Bad Bosses, Part Three
• Good Bosses, Part One
• Good Bosses, Part Two
• Team Player Activity

Session Three: The Boss as a Leader

• The Boss, Part One
• The Boss, Part Two
• Admirable Leaders
• Behaviors of Leaders
• Set Reasonable Goals
• Lead, not Dictate
• Be Humble
• Be Responsible
• Pick Your Battles
• Lead by Example, Part One
• Lead by Example, Part Two
• Lead by Example, Part Three
• Attitude is Everything

Session Four: Communication is Key

• Communication Skills, Part One
• Communication Skills, Part Two
• Mastering the Art of Communication
• High Stakes
• Characteristics of Effective Feedback, Part One
• Characteristics of Effective Feedback, Part Two
• Providing Feedback

 Session Five: Common Sense

• Using Common Sense, Part One
• Using Common Sense, Part Two
• The Key to Successful Management

Session Six: The Science Behind Good Leadership

• Be Nice, Not Tough, Part One
• Be Nice, Not Tough, Part Two
• Work-Life Balance
• Negative Attitude
• Feeling Valued
• Team Building Activities
• Rewards Program
• Reward Example
• Celebrating Your Team

Session Seven: Emotional Intelligence

• Displaying Emotional Intelligence
• Fostering Emotional Intelligence
• Emotional Intelligence Activity
• Employing Emotional Intelligence
• Scenario
• Response 1
• Response 2
• Response 3

Session Eight: Elements of Success

• Additional Tips
• Taking Action