This course will introduce to you the ideas and techniques for increasing your emotional intelligence. Many occupations are based on high emotional intelligence.  Many service occupations require high levels of EQ.  These skills are also widely desired by all employers as these employees are better communicators.  They are good at relationships and conflict resolution, which are very useful in the workplace.

Objectives: In this unit you will learn the ideas and techniques for increasing your emotional intelligence at work.

Course Outline

Unit Contents:
 1. Getting Started
 2. Introduction to Emotional Intelligence
 3. Benefits
 4. Social Skills
 5. Reducing Anxiety and Stress
 6. Conflict Resolution
 7. Relationship Management
 8. Overcoming Obstacles at Work
 9. Building Rapport
 10. Nonverbal Communication
 11. Emotional Awareness & Empathetic Accuracy
 12. Wrapping up and Test Results