SSLU002 Administrative Office Procedures 

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.

With our two hour Administrative Office Procedures course, participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company"s vision and its everyday operations.

Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.

Course Outline

Module One: Getting Started

Module Two: Why Your Office Needs Administrative Procedures

• Business Continuity & Succession Planning
• Internal and External Audit Requirements
• Recovery Planning
• Case Study
• Review Questions

Module Three: Gathering the Right Tools

• Binder & Section Divider
• Sheet Protectors
• Cover to Cover Binders
• Case Study
• Review Questions

Module Four: Identifying Procedures to Include

• Tracking Tasks for Some Days
• Reach Out to Other Employees for Feedback/Ideas
• Write Down Daily Tasks
• Keep Track Using a Spreadsheet
• Case Study
• Review Questions

Module Five: Top Five Procedures to Record

• Use a Template to Stay Consistent from Track to Track
• Be as Detailed as Possible
• Use Bullet Points Instead of Paragraphs
• Ask Someone to Execute the Procedure
• Case Study
• Review Questions

Module Six: What to Include in Your Binder (I)

• Phone Etiquette & Business Writing
• Effective Time Management
• Creating Meeting Arrangements
• Case Study
• Review Questions

Module Seven: What to Include in Your Binder (II)

• Policy on Absences & Breaks
• Salaries & Benefits
• Case Study
• Review Questions

Module Eight: Organizing Your Binder

• Create a Table of Contents & List Each Section (e.g. Accounting)
• List Procedures in that Section
• Keep Binder Updated with any New Changes
• Case Study
• Review Questions

Module Nine: What Not to Include in the Procedure Guide

• Passwords
• Identify Other Confidential Information Via Your Employer
• Store Information in a Separate Folder Outside of the Guide
• Find a Secure Location to Store
• Case Study
• Review Questions

Module Ten: Share Office Procedure Guide

• Give Guide to Boss/Executive to Review
• Inform Office Personnel of Procedure Guide
• Place Guide in a Visible Area
• Allow Office Personnel to Express Improvements/Updates if Needed
• Case Study
• Review Questions

Module Eleven: Successfully Executing the Guide

• Create a One Hour Meeting/Seminar for Employees
• Stay Consistent with Procedures
• Make Employees Aware of any Updated Changes
• Keep Open to Improvements
• Case Study
• Review Questions