Process improvement refers to proactively identifying, analyzing, and improving upon existing business practices in order to improve efficiency and accuracy of those processes. This systematic approach helps to reduce overall completion time, improve the quality of the output, and identify wasted efforts, ensuring that operations run smoothly. Gap analysis is a method of improvement through comparing actual performance with desired performance, and is among skills that are in demand for organizations in today’s business climate.

This course will be an excellent addition to your process management course set.

It covers:

• different methods of gap analysis,
• how to perform each stage of the gap analysis process,
• and how to create a gap analysis report.

Course Topics:

Session One: Course Overview

Session Two: What is Gap Analysis?

• Defining Gap Analysis
• Types of Gap Analyses
• Making Connections

Session Three: The Gap Analysis Process

• Process Overview
• Steps One and Two
• Steps Three, Four, and Five
• Making Connections

Session Four: Supporting Tools

• The McKinsey 7S Model
• SWOT Analysis
• Five Whys
• The Fishbone Diagram
• Making Connections
• Debrief

Session Five: Creating a Gap Analysis Report

Session Six: Test Driving

• Recommended Reading List
• Personal Action Plan