Skills for the New Employee, will teach new employees the essential soft skills necessary to succeed in their careers.

This course will help people who work in support positions to improve their performance in an office environment by teaching them interpersonal skills, including communication, first impressions, and personal management. They’ll also learn the importance of professional presence, techniques for being assertive, managing conflict, and dealing with difficult people.

Course Topics:

Session One: Course Overview

Session Two: Personal Best, Professional Best

• The Importance of Appearance
• First Impressions Count!

Session Three: Putting Others at Ease

Session Four: Distorted Thinking

• Case Study: Angelique’s Thinking
• Distorted Thinking

Session Five: The Steps to Feeling Good

Session Six: Understanding Assertiveness

• What is Assertiveness?
• Quiz
• Evaluation

Session Seven: Improving Your Assertiveness Skills

Session Eight: Communication Skills

Session Nine: Asking and Listening

• Asking Questions
• Active Listening

Session Ten: Non-Verbal Messages

Session Eleven: Writing Skills

• The Four C’s
• Punctuation Pointers
• Letters and Memos

Session Twelve: Getting Ahead

• What Employees Want
• What Others Want

Session Thirteen: Self-Management

• Self-Management
• Making Connections
• Time Management Tips
• Where Do You Stand?
• Organizing Your Workspace
• Being Proactive

Session Fourteen: Setting Goals

• Setting Goals with SPIRIT
• A Personal Action Plan

Session Fifteen: Working as a Team

• Vegetable Head
• Brainstorming

Session Sixteen: Working with Difficult People

Session Seventeen: Learning to Say No

• Expressing Your No
• Making Connections
• Case Studies

Session Eighteen: Dealing with Stress

• Recommended Reading List
• Personal Action Plan