Outlook 2016 Advanced

Objectives: This course will guide participants to track and group messages, prioritise and delegate tasks, manage contact records, and create and use Working with Contacts. They will also learn to use different print styles and archive Outlook items.

Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.

Unit Contents:

1. Getting Started
In this topic you will cover a basic introduction to the course unit and its objectives.

2. Using Advanced Management Features
In this topic you will cover:
Using Advanced Management Features
Managing Items
Setting Up AutoArchiving
Archiving Manually
Retrieving Archived Items
Creating and Applying Categories
Finding Items
Grouping Items
Creating and Clearing a Filter
Customizing Outlook
Setting Options
Adding Shortcuts to the Outlook Bar
Moving a Shortcut on the Outlook Bar
Removing a Shortcut from the Outlook Bar
Changing Your Password
Self-test Quiz

3. Optimizing Mail Functions
In this topic you will cover:
Optimizing Mail Functions
Using Address Books
Using an Address Book to Address a Message
Adding a Name to Your Personal Address Book
Creating an Alias in Your Personal Address Book
Selecting a Default Address Book
Working with Personal Distribution Lists
Creating a Personal Distribution List
Editing a Personal Distribution List
Deleting a Personal Distribution List
Using Message Features
Saving and Closing a Message without Sending It
Setting Spelling Options
Setting Additional Spelling Features
Setting and Using Message Options
Using Voting Buttons
Flagging a Message
Recalling a Message
Attaching a File
Opening, Closing, and Saving an Attached File
Accessing the Internet
Inserting and Editing a Hyperlink in a Message
Using a Hyperlink in a Message
Using the Web Toolbar
Self-test Quiz

4. Working with Contacts
In this topic you will cover:
Working with Contacts
Refining Your Contact List
Adding a Contact from the Same Company
Using the File as Feature
Accessing Contacts Directly
Sending a Message to a Contact
Accessing a Contact’s Web Page
Managing Favorite Web Addresses
Self-test Quiz

5. Working with Other Users
In this topic you will cover:
Working with Other Users
Scheduling Meetings
Inviting Colleagues and Setting a Meeting Time
Inviting a Contact to a Meeting
Responding to a Meeting Request
Reviewing Meeting Information
Rescheduling and Canceling a Meeting
Scheduling an Event
Completing Tasks
Scheduling a Task
Regenerating a Task
Assigning a Task to Someone Else
Responding to a Task Request
Reclaiming Ownership of a Declined Task
Creating a New Item from an Existing One
Self-test Quiz

6. Working with Templates and Forms
In this topic you will cover:
Working with Templates and Forms
Working with Templates
Using a Template
Creating a Template
Utilizing Forms
Installing Sample Forms
Using a Form
Creating a Form
Modifying an Existing Form
Publishing and Saving a New Form
Creating a Form from Another Program
Self-test Quiz

7. Sending and Receiving Faxes
In this topic you will cover:
Sending and Receiving Faxes
Setting Up Microsoft Fax
Installing Microsoft Fax
Configuring Microsoft Fax
Using Microsoft Fax
Sending a Fax Using Outlook
Retrieving a Fax Using Outlook
Self-test Quiz

8. Making Phone Calls
In this topic you will cover:
Making Phone Calls
Setting Up AutoDialer
Setting Up Your Phone Line
Setting a Location for AutoDialer
Setting Up AutoDialer for Using a Calling Card
Using AutoDialer
Placing a Phone Call
Creating a Speed Dial List
Dialing a Person in the Speed Dial List
Redialing a Phone Number
Self-test Quiz

9. Working Offline or from a Remote Workstation
In this topic you will cover:
Working Offline or from a Remote Workstation
Managing Outlook Folders Offline
Setting Up Offline Folders
Choosing Folders to Use Offline
Synchronizing Folders
Starting Outlook Offline
Managing Remote Mail
Deciding to Work with Offline Folders or to Use Remote Mail
Setting Up Remote Mail
Using Remote Mail
Self-test Quiz

10. Wrapping Up / Assessment Result
In this topic you will cover:
Course Conclusion
Wrapping up
Test Results Summary