This course will help human resources and in-house leaders to understand that managing employee performance is more than responding to problems, conducting performance reviews, or hiring staff; it starts with an orientation to the organization and the job, and continues on a daily basis as employees are trained and mentored.

Topics explored in this course include:

• how important an orientation program is to an organization in terms of engagement, retention, and fiscal responsibility;
• identifying the role of the human resources department in orientation;
• exploring the commitment curve;
• determining critical elements of effective employee training;
• helping employees settle into their new environment and establishing relationships;
• and considering the value of an employee handbook for new and existing employees.

Course Topics:

Session One: Course Overview

Session Two: Finding, Hiring, and Keeping Good People

Session Three: Building Employee Commitment and Engagement

• The Four Components
• Clarity
• Clarity Exercise
• Competence
• Influence
• Appreciation

Session Four: Perception

• Why Perception is Important
• Your Perceptions

Session Five: Fast-Track Orientation

Session Six: Designing a Successful Orientation Program

• Using Your Experience
• Mistakes to Avoid

Session Seven: Characteristics of a Successful Orientation Process

Session Eight: The Commitment Curve

• The Big Picture
• Stages of the Curve
• Applying the Curve

Session Nine: Nine Orientation Habits of World-Class Employers

Session Ten: Obtaining Buy-In

Session Eleven: Employee Training

• Preparing Effective Training
• Addressing Learner Needs and Expectations
• Learning and Training Styles
• Building and Sustaining Interest
• Methodology
• Case Study

Session Twelve: Adult Learning

• Principles of Adult Learning
• Applying the Principles

Session Thirteen: Working with External Providers

Session Fourteen: Helping People Make Connections

• Establishing Good Relationships
• Buddy, Please Help Me Out…

Session Fifteen: Creating Employee Manuals

Session Sixteen: A Bridge to Onboarding

• Recommended Reading List
• Personal Action Plan