This course designed to improve the ability of employees, particularly those whose second language is English, to avoid negativity and gain cooperation through positive, plain, and professional communications.

Not only that, this course covers tone as well as literal meaning, while engaged in face-to-face conversations, on the phone, sending emails or videoconferencing. Word choices and how to put them together is covered in detail.

Course Topics:

Session One: Course Overview

• Learning Objectives

Session Two: Self Awareness – Skills of Self and Others

• Skills, influences and environment

Session Three: Words and Positive Workplace Culture

• Language in the Workplace
• The Tone of the Message

Session Four: Productive Conversations

• Productive Conversations
• Defining Emotional Intelligence
• Productive Word Choices

Session Five: Telephone/Videoconferencing

• Review
• Telephone/Videoconferencing
• Telephone
• Videoconferencing

Session Six: Wordsmith’s Toolbox

• Bones of good writing
• Parts of Speech
• From Words to Sentences
• Punctuation
• Grammar Guidelines

Session Seven: Putting Words to Work

• Good Communications
• Ingredients of an Effective Email
• Ingredients of a Good Proposal
• Selling your Brand and Ideas

Session Eight: Individual Action Planning

• Setting your Intention
• Decision Wheel Method
• Personal Action Plan
• Recommended Reading List
• Course Evaluation