Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace violence and harassment training is essential to the safety of all employees.

In order to prevent Workplace Violence, it is essential that everyone is able to identify individuals who may be prone to violence. Our course will help participants recognize certain behaviors, and lower the risk of escalated situations. This course will help participants identify the warning signs, as well as give them coping and response tools.

Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.

Course Outline

Module One: Getting Started

Module Two: What is Workplace harassment?

• How to Identify
• Costs to your business

Module Three: Identifying The Bully

• Abusive Workplace Behaviors
• Bullying and Personality Disorders
• Narcissism

Module Four: How to Handle Workplace Violence

• Types of Behavior
• Target the Behavior, Not the Person
• Implement an Action Plan

Module Five: Risk Assessment (I)

• Understanding Anger and Aggression
• Defusing & De-escalating Strategies
• Communication Skills
• Tactical Options

Module Six: Risk Assessment (II)

• Identifying the Hazard
• Assessing the Risk
• Controlling the Risk
• Evaluating & Review

Module Seven: Being the Victim

• What Is Not Considered Bullying
• Steps to take
• Review Questions

Module Eight: Checklist for Employers

• 4 Step Process
• Addressing all Employees
• Code of Ethics
• Policy and Procedures
• Review Questions

Module Nine: Interview Process

• Identify a Bully in the Interview Process
• Warning Signs
• Role Play
• Case Study
• Review Questions

Module Ten: Investigation Process

• Advising your Supervisor
• Lodging the Complaint
• Initial Response
• The Investigation
• The Findings
• Review & Closure
• Review Questions

Module Eleven: Developing a Workplace Harassment Policy

• Scope
• Philosophy
• Principles
• Intent
• Options
• Informal Complaint Process
• Formal Investigation process
• Review Questions