Six Sigma is a set of qualitative and quantitative quality tools that can help a business improve their processes. The efficiency built into the business processes brings about improved profits, confidence and quality.

This course is designed to introduce students to basic concepts of Six Sigma, particularly in continuous process improvement. Various quality tools used in process improvements will be explored, along with the importance of customer relationships.

This course will help teach participants:

• To understand the basics of Six Sigma
• Describe the seven quality tools to solve process problems
• Describe various quality management tools
• Describe incremental and breakthrough improvements and understand the methodologies of continuous improvement projects
• Describe the importance of customer relationships in a quality organization

Course Topics:

Session One: Course Overview

Session Two: Six Sigma Basics

• Introduction
• DMAIC and DMADV?

Session Three: Improvement Tools

• Check Sheets and Flowcharts
• Scatter Diagrams and Histograms
• Pareto Analysis, Control Charts and Cause-and-Effect Diagrams
• Improvement Tool Activity

Session Four: Management Tools for Generating Ideas

• Brainstorming and Affinity Diagrams
• Other Idea Generating Techniques

Session Five: Continuous Improvement

• How to carry out a Six Sigma Continuous Improvement project

Session Six: Customer Relationships

• Customer Satisfaction
• Obtaining Customer Feedback
• Recommended Reading List
• Personal Action Plan