Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

With our two hour Crisis Management course, participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.

Course Outline

Module One: Getting Started

• Workshop Objectives

Module Two: Crisis

• Internal & External Risks
• Aggression & Violence
• Case Study
• Review Questions

Module Three: Workplace Violence

• Threats
• Damage
• Psychological & Physical Acts
• Case Study
• Review Questions

Module Four: Myths

• Violence Just Happens
• It Is Uncommon
• Problems Will Solve Themselves
• It Is Not Possible to Prevent Violence
• Case Study
• Review Questions

Module Five: Escalation

• Threats
• Stalking and Bullying
• Injury & Death
• Case Study
• Review Questions

Module Six: Concerning Behaviors

• Disruptive
• Emotional Abuse
• Causes Anxiety
• Case Study
• Review Questions

Module Seven: Domestic Violence Indicators

• Disruptive Calls
• Poor Concentration
• Bruising
• Absences
• Case Study
• Review Questions

Module Eight: Triggers of Workplace Violence

• Reprimands and Terminations
• Financial Strain
• Loss of Loved One
• Perceived Slights
• Case Study
• Review Questions

Module Nine: Conflict Dangers

• Triggers
• Action Point
• Flashpoint
• Identify
• Case Study
• Review Questions

Module Ten: Response

• Note Areas of Concern
• Discuss It
• Report It
• Report Extreme Cases to HR/Tip Line
• Case Study
• Review Questions

Module Eleven: Strategies

• Emergency Procedures
• Train Employees
• Case Study
• Review Questions