When things are extremely busy at work, and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

After you complete this course, you will be able to:

• Apply a direct understanding of pressure points and their costs and payoffs.
• Speak in terms related to emotional intelligence, optimism, and resilience.
• Create a personalized toolkit for managing stressors and anger.
• Work on priorities and achieve defined goals.

Course Topics:

Session One: Course Overview

• Learning Objectives 

Session 2: Under Pressure!

• Understanding Pressure
• Costs to the Employee
• Costs to the Employer
• Costs to Society
• Benefits of Creating Balance
• Pre-Assignment Review
• What the Statements Mean
• What the Statements Mean

Session 3: Getting to the Heart of the Matter

• Identifying Your Pressure Points
• What Are Your Pressure Points?
• Creating an Action Plan
• Pressure Point One
• Pressure Point One
• Pressure Point Two
• Pressure Point Two
• Pressure Point Three
• Pressure Point Three
• Getting Prepared
• SPIRIT
• Considering Our Resources
• Asking for Help
• Finding the Right Helper
• Making Connections

Session 4: Emotional Intelligence

• The Seven Human Emotions
• The Seven Human Emotions
• What Do Emotions Tell Us?
• Summary
• The Emotional Map
• Plutchik's Wheel of Emotions
• Validating Emotions in Others
• Technique Two: SOLER
• Communication Tips and Tricks
• Words of Wisdom
• What is Optimism?
• Making the Shift
• What is Pessimism?
• Words of Wisdom
• Resilience

Session 5: Coping Toolkit

• Building the Stress Management Kit
• What is Anger?
• Controlling Our Response
• The Five Dimensions of Anger
• Making Connections
• Expressing Yourself
• I Messages
• The Assertive Formula
• Making Connections

Session 6: Getting Organized

• Why Prioritize?
• Identifying the Must-Do List
• Getting Help
• Doing It!